Track your order
Track your package every step of the way. Just enter the tracking number from your shipping confirmation email to see where your order is and when it'll arrive. Need a hand? Reach out anytime — we've got you.
Frequently Asked Questions
How do I track my order?
How do I track my order?
Enter your tracking number in the box above. You'll see the latest status and location of your package.
I haven't received a tracking number yet.
I haven't received a tracking number yet.
Tracking numbers are emailed within [1–3] business days after your order ships. Orders placed on weekends or holidays may take a little longer. Check your spam/promotions folder too.
My tracking number isn't showing any updates.
My tracking number isn't showing any updates.
This is normal in the first few days. The carrier needs time to scan the package into their system, and updates can pause while it moves between facilities or clears customs. It usually starts moving within [3–5] business days.
How long does shipping take?
How long does shipping take?
Most orders arrive within 7-14 business days after dispatch. Delivery times vary by location and can be affected by customs or carrier delays during busy periods.
My tracking says "Delivered" but I didn't receive it.
My tracking says "Delivered" but I didn't receive it.
Please check around your property, with neighbors, and at your mailbox/parcel locker first. Carriers sometimes mark items as delivered shortly before they arrive. If it still hasn't shown up after 48 hours, contact us at support@tryvensaro.com and we'll sort it out.
My package is stuck or hasn't moved in a while.
My package is stuck or hasn't moved in a while.
Occasional delays happen, especially in transit or at customs. If your tracking hasn't updated in 7 days, reach out to support@tryvensaro.com and our team will look into it for you.
I still need help.
I still need help.
Reach our support team at support@tryvensaro.com and we'll get back to you within [24–48] hours.